This is a near-verbatim transcript of an in-person interview I did with Michel Gauthier in Ottawa on June 8, 2017, as part of my project to compile an oral history of the plain language movement in Canada between 1980 and 1995. Although the transcript reflects his views at the time, those views might have evolved since the interview took place.
***
IC: So thank you, Michel, for coming to meet with me and speaking about your experiences with the clear communication and the plain language movement. And so the first question I have for you is, when did you become involved with the movement, and what inspired you to join?
MG: Well, I started to work for the federal government—actually for Revenue Canada—back in 1974, and in 1980, I moved to Ottawa, because I had a promotion, and I became a manager. And my first managerial position in Ottawa, I was the manager of client services, and I was responsible for all telephone inquiries. I was responsible for ministerial correspondence, and I had about 130 people working for me during the peak period. So I had a direct contact with Canadians, and I noticed that a lot of Canadians had difficulty interacting with us. You know, searching for information. Even asking the right question to be able to prepare an income tax return. And… and then in the ’80s, there was this first report about literacy—Broken Words—I think that was published by Southam Press in Toronto. And I think that Peter Calamai was… was behind all of this—the journalist. So I started to read that in the ’80s, and then after reading the report, it kind of raised some flags for me. And I knew immediately within myself that I had to do something about it. So I had to acquire more knowledge and… and so forth. But I was also learning my new job and everything, and one of the first things that I saw is—for example, in the ministerial correspondence activity, out of the 130, 135 employees that I had, I identified about four or five that were capable of writing.
IC: Wow.
MG: Couldn’t find anybody else. And it made me realize that, well, we have to do something about internal communication as well. And it made me realize that we have to start first by improving our internal communication—that would lead to better external communication. If the people inside the department can’t write or have difficulty in writing, how can we simplify our material for the external clients? You know, it’s almost an impossible task. Continue reading “The plain language movement in Canada, 1980–1995: Interview with Michel Gauthier”








